Ongoing Maintenance and Support

The security of enterprise assets in the cloud is the core focus of Hexosys, which offers managed cloud services and operation support for Amazon Web Services and Microsoft Azure. Specifically, Hexosys focuses on protecting enterprise assets in the cloud and the endpoint devices, applications, data, networks, and physical infrastructure that makes up a cloud deployment, which is included in its security coverage. The Hexosys security architecture considers the numerous security services that must be provided across various cloud service models to ensure the integrity of applications and data. This ensures that a company’s use of cloud services does not put them in any more danger than they were already in.

Our service suite extends beyond the basics to include security monitoring and incident management, enabling businesses to maintain vigilant oversight of their cloud infrastructure. Using intuitively designed, pre-configured tools, we offer capabilities for thorough monitoring, detailed root-cause analysis, and rapid recovery from security incidents. Integrating DevOps principles, Hexosys enhances the efficiency of security workflows, ensuring swift resolution from detection to remediation of security issues.

Operating from Australia, Hexosys partners closely with AWS to provide specialized managed services and operational advice, emphasizing security best practices. Our proactive threat detection strategies are tailored to each business’s unique cloud environment requirements, focusing on identifying security challenges early. Moreover, Hexosys’ commitment to ongoing maintenance services means businesses receive continuous support in developing and refining security measures and policies. Our comprehensive data collection methods ensure all aspects of your cloud environment are constantly monitored, providing a solid foundation for a secure, resilient infrastructure.

Hexosys is the company that offers Amazon Web Services managed service and operation support. This company aids users in managing their AWS deployments, which may involve providing security and compliance services. Other services that may be provided include backup and recovery. They run a Security Operations Center (SOC), which is always available, analyzes threats, and monitors for preventative measures. A security review service is something that Hexosys can provide for your cloud infrastructure and the workloads you run in the cloud. This ensures that you continue to comply completely with regulations such as PCI. In addition, they ensure that your cloud-based organisation’s mapping policies and controls are suitable for your business.

Gold Support Package: This tier offers a solid foundation for customer support, including access to our comprehensive knowledge base, email support, and standard response times. It is ideal for small to medium-sized businesses requiring reliable support for their operations.

Platinum Support Package: Elevating customer service to the next level, the Platinum tier includes all the benefits of Gold, plus priority response times, dedicated account management, and access to 24/7 phone support. It is suitable for organisations that need a bit more attention and quicker assistance.

Diamond Support Package: Our highest level of service is designed for enterprises that demand the best. In addition to all the benefits of the Platinum package, Diamond customers enjoy the fastest response times, personalized service plans, direct access to senior technicians, and on-site support options. This package is perfect for large businesses and those with critical needs.

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